Privacy Policy

Last updated: April 14, 2026

Turnover Fix & Clean, LLC d/b/a Turnover Fix & Shine ("we," "us," or "our") operates the website turnover.casa and provides handyman, cleaning, pressure washing, and laundry services in Northwest Arkansas. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We collect information you provide directly when you request a quote, schedule a service, or communicate with us:

• Contact information: Name, phone number, email address, and physical/service address
• Service details: Property information, service requests, scheduling preferences, and job notes
• Communications: Text messages, emails, and phone call records related to your service
• Payment information: Processed securely through third-party payment providers; we do not store credit card numbers

2. How We Use Your Information

We use your personal information to:

• Provide, schedule, and coordinate the services you request
• Send appointment confirmations, technician arrival updates, and service completion notifications via SMS, email, or phone
• Communicate with you about your account and respond to inquiries
• Improve our services and customer experience
• Comply with legal obligations

SMS / Text Message Communications

When you provide your phone number and opt in to receive text messages from Turnover Fix & Shine, we may send you:

• Appointment confirmations and reminders
• Technician en-route and arrival notifications
• Service completion updates
• Scheduling changes or cancellations
• Responses to your inquiries

Message frequency varies based on your service activity. Standard message and data rates may apply depending on your wireless carrier and plan.

Opt-out: Reply STOP to any text message to unsubscribe from future SMS communications. After opting out, you will receive one confirmation message. You may opt back in at any time by contacting us or replying START.

Help: Reply HELP for assistance, or contact us at (479) 259-1754 or travis.hollis@turnover.casa.

Consent is not a condition of purchase. You are not required to consent to receiving text messages in order to purchase or receive services from us.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes. Phone numbers collected for SMS communication are used solely for the purposes described in this policy. No mobile information will be shared with third parties or affiliates for promotional purposes.

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: With trusted third-party tools that help us deliver services (scheduling software, communication platforms, payment processors). These providers are contractually obligated to protect your data.
• Service crew: Our technicians and cleaning crew receive only the information necessary to perform your service (name, address, service details, and access instructions).
• Legal requirements: When required by law, regulation, or legal process.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain your personal information for as long as needed to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of text message communications at any time by replying STOP

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Turnover Fix & Clean, LLC d/b/a Turnover Fix & Shine
5 Stoneleigh Ln, Bella Vista, AR 72715
Phone: (479) 259-1754
Email: travis.hollis@turnover.casa